Cebu Institute of Technology-University Information Technology Resources Management System (CIT-UITRMS)

Abstract

This research focuses on the development and evaluation of the Web-Based Cebu Institute of Technology–University Information Technology Resources Management System (CIT-UITRMS) for Cebu Institute of Technology–University, Cebu City, during Academic Year 2025–2026. It aims to improve the management, monitoring, maintenance, and utilization of information technology resources through a centralized web-based platform. Specifically, the study examines existing IT resource management practices and challenges associated with the manual Service Order Form (SOF) process, identifies the functional and non-functional requirements of the system, determines its essential features and functionalities, evaluates its software quality, assesses user acceptance, and proposes an enhancement framework based on the findings. The study involves 30 respondents composed of Technical Support Group personnel, administrative office representatives, academic department representatives, and computer laboratory in-charges. A descriptive-developmental research approach is appropriate for examining existing practices, determining user requirements, developing the system, and evaluating its quality and acceptance. Data are gathered through a researcher-made questionnaire, system evaluation, and relevant observations, subject to institutional approval. Frequency, percentage, weighted mean, and standard deviation are used to analyze the collected data. The proposed CIT-UITRMS integrates IT asset inventory management, electronic service request processing, maintenance and repair documentation, equipment lifecycle tracking, access control, and automated report generation. The system is intended to provide authorized users with centralized access to updated IT resource information, enable monitoring of service requests, improve the retrieval of maintenance records, and support decisions concerning equipment replacement, procurement, and resource allocation. Software quality is evaluated using the eight quality characteristics of ISO/IEC 25010:2011, while user acceptance is assessed through the Technology Acceptance Model, particularly perceived usefulness, perceived ease of use, attitude toward using, and behavioral intention to use. The study is expected to provide a practical framework for strengthening IT resource management, improving service delivery, promoting accountability, and supporting the sustainable utilization of technology resources at CIT-U. Final conclusions regarding system quality and user acceptance should be based on actual evaluation results.