A. O. Abdulkareem, O. J. Ogunyemi, E. Uzoka, T. F. T. Minoungou, H. W. Y. C. Sankara, and C. R. Ezeako, “Artificial Intelligence and Automation in Enterprise CRM Systems: A Systematic Review of Salesforce Governance, Operational Efficiency, And Customer Engagement in the Renewable Energy Sector”, Glob. J. Eng. Technol. Res., vol. 2, no. 11, pp. 634–656, Nov. 2026, doi: 10.65150/EP-gjetr/V2E11/2026-01.